Created

We are seeing slower document processing and intermittent errors when listing or searching documents, caused by an ongoing AWS infrastructure issue in the US West (Oregon) region.

Since 23:40 UTC on 6 November, documents are being processed successfully but some requests take longer than usual to complete. A small number of requests to list or search documents may return a 503 error; retrying the request should succeed.

Document uploads are not being lost or rejected. Most of the impact cleared at about 23:54 UTC and we are monitoring closely while the AWS issue continues.