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Slower document processing due to an AWS incident

We are seeing slower document processing and intermittent errors when listing or searching documents, caused by an ongoing AWS infrastructure issue in the US West (Oregon) region.

Since 23:40 UTC on 6 November, documents are being processed successfully but some requests take longer than usual to complete. A small number of requests to list or search documents may return a 503 error; retrying the request should succeed.

Document uploads are not being lost or rejected. Most of the impact cleared at about 23:54 UTC and we are monitoring closely while the AWS issue continues.