Resolved

Document Extraction Quality Degradation

Start Time: 09:48:00 UTC

Failure Period:
- High failure rate: 09:45:00-10:10:00 UTC
- Medium failure rate: 10:10:00-13:10:00 UTC

Current Status: Problem fully mitigated

Recovery Actions:
- Utilize the retry mechanism as the retried calls would return the correct response
- Veryfi can assist with reprocessing requests with lost OCR text, please request

We experienced a significant degradation in our document extraction service, specifically impacting the Optical Character Recognition (OCR) text extraction process. This failure prevented text retrieval from a substantial portion of processed documents.

Our team is actively investigating the cause of the issues.

Downtime

Lens SDK Repository is down

Lens SDK Repository went down.

Degraded

Processing performance has been affected.

We are currently experiencing degradation in processing time, which may impact a subset of clients. Start time: 13:15:00 UTC.
Our team is actively working to resolve the issue and restore optimal performance. We’re reviewing the root cause of the incident. Thank you for your patience and understanding .